Greet people and attend to enquiries made by phone or in person. May perform the following tasks: greet personal and telephone callers and find out the nature of their enquiry; provide information to assist clients or refer them to appropriate contacts, either in the company or elsewhere; arrange appointments and keep records, carry out word processing, filing, mail-outs, bookkeeping and banking as required; in some cases, they may send out accounts, receive payments and order stationery and office supplies open and deal with incoming mail, and organise outgoing mail and postage if necessary; make reservations, check guests into and out of the hotel, give information on facilities available and advise visitors about places of interest; deal with changes in schedules, handle money in sales areas, assist in the promotion of products and give prices and details to customers. Are expected to be able to present an appropriate image for the company and deal competently with the people and problems they encounte